SHIPPING & RETURNS
SHIPPING POLICY
At Virelle Gold, we are committed to delivering your skincare products safely and efficiently.
Orders are processed within 3-7 business days after payment has been confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your package every step of the way.
Shipping times may vary depending on the destination, shipping method selected, and carrier availability. Please note that unexpected delays caused by customs, weather conditions, holidays, or other circumstances beyond our control may affect delivery times.
Shipping costs are calculated at checkout based on your delivery address and the shipping option you choose. Any available free shipping promotions will be clearly displayed on our website.
Please ensure that your shipping information is accurate before completing your purchase. Virelle Gold is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
If your order arrives damaged or if you experience any shipping issues, please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly and ensure your satisfaction.
Our goal is to provide a smooth, reliable, and transparent shipping experience, so you can shop with confidence every time you choose Virelle Gold.
RETURN & EXCHANGE POLICY
At Virelle Gold, your satisfaction is our priority. We want you to shop with confidence, and if you are not completely satisfied with your purchase, we're here to help.
You may request a return or exchange within 20 days of receiving your order, provided the item is unused, unopened, in its original packaging, and in the same condition in which it was received.
For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, or damaged after delivery, unless the item is defective, damaged during shipping, or you received the wrong product.
If your order arrives damaged, defective, or incorrect, please contact our Customer Support Team at support.virellegold@gmail.com within 7 days of delivery. To help us process your request as quickly as possible, please include your order number along with clear photos of the product and its packaging.
Once your returned item has been received and inspected, we will notify you of the outcome of your return or exchange request. If approved, refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Customers are responsible for return shipping costs unless the return is the result of a defective, damaged, or incorrectly shipped item.
If you have any questions about our Return & Exchange Policy, please don't hesitate to contact our Customer Support Team. We are committed to providing exceptional service and ensuring that every shopping experience with Virelle Gold is smooth, reliable, and worry-free.